Tufts Health Plan, an NEC member, now offers a variety of telehealth services to its members 24 hours a day, seven days a week, over the phone, internet, or an app. Members can now speak with doctors, behavioral health therapists, or dermatologists at their convenience.
Communication between patients and a licensed provider can now take place through the Teladoc app. While dermatological care is the latest addition, patients can seek advice on treating nonemergency general medical conditions, including cold and flu symptoms, allergies, sinus infections, and sore throats. Patients can easily schedule video appointments any day of the week to talk to a psychiatrist or psychologist to seek support for anxiety, depression, or other behavioral health issues.
Jim Gallagher, Vice President for Marketing and Product Strategy for Commercial Products at Tufts Health Plan, commented, “These visits are not only convenient, they are far less expensive for our employer customers and can save hundreds of dollars over emergency department visits. . . We see a real value in this technology for our customers, while addressing wait times and lack of access for our members.”
The New England Council congratulates Tufts Health Plan on the expansion of its telehealth program and improving access to medical expertise.
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