South Shore Health System Embraces Apps to Improve Patient Communication
South Shore Health System has seen improvements in its patient satisfaction ratings since developing apps that streamline provider-to-patient information.
In 2016, South Shore Health System noticed falling ratings due to a lack of communication between hospitals, doctors, and expectant mothers. To address the issue, South Shore created an app that made information readily available for patients in an organized manner. The app was developed with the help of nurses, midwives, OB/GYNs, and office staff. South Shore Health System has since created a second app designed to educate and prepare patients for a new bariatric surgery program.
“It was very unclear to our patients what exactly the real story was,” said Luke D. Poppish, VP of operational excellence for the South Shore Health System. “[Expectant mothers] were kind of caught in the middle of this circular communication problem. That was really our reason for action.”
The New England Council commends South Shore Health System for its ingenuity and dedication to its patients. Healthcare IT News reports.
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