John Hancock Streamlines Life Insurance Purchase Process

Council member John Hancock has announced a new partnership with data company Clareto to improve the insurer’s speed in processing new life insurance policies.

The collaboration will allow John Hancock to, in real time, access the relevant health history documents for new clients. Using Clareto’s network, the insurance company can access this data through approved channels to underwrite new policies, shortening the application process for new customers and simplifying the experience of purchasing a life insurance plan.

“At John Hancock, we’re committed to making decisions easier and lives better for our customers, and that means working every day to radically simplify the life insurance purchase process and reduce the time from application to issue,” added Susan Ghalili, Vice President, Underwriting Transformation and Chief Underwriter of John Hancock Insurance. “We’re pleased to be working with Clareto to further advance the customer experience and provide our services in a way that they not only expect but deserve. This kind of collaboration has the potential to shape the future of the industry.”

The Council commends John Hancock for its commitment to efficiency for its customers. Read more.

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