Google Builds Customer Connections Amid Pandemic

NEC member Google Cloud is working tirelessly to roll out new features and services to help customers maintain business continuity during the COVID-19 pandemic, including a recently unveiled security product. Thomas Kurian, CEO of Google Cloud, has focused on delivering growth to parent Alphabet and developing services, including those using artificial intelligence, that provides business value to chief information officers.  

Google Cloud has utilized protocols to facilitate remote work for multiple industries, benefiting customers in industries such as online video gaming, government services, education, and retail, who needed assistance in ramping up computing capacity. During the early months of the pandemic, Mr. Kurian said his role was partly focused on preparing the company for extended remote work scenarios. Employees in certain offices around the world began working remotely in February, weeks ahead of many customers. “We wanted to test what it would be like,” Mr. Kurian said. 

The coronavirus pandemic presented a new opportunity for Google Cloud to prove its value and commitment to customers, said Daryl Plummer, chief of research for cloud computing at Gartner. Working closely with customers on rapidly provisioning computing resources to help them cope with the pandemic is also a key part of its strategy, Mr. Plummer explained. “Trust is built in times of crisis,” he said.  

The New England Council commends Google on utilizing new and reimagined protocols to support business continuity. Read more in the Wall Street Journal

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