Dartmouth Explores Artificial Intelligence in Remote Learning
In partnership with artificial intelligence (AI) company Aisera, NEC member Dartmouth College recently launched Dart InfoBot, an AI virtual assistant developed to better support students and faculty members during the pandemic. Nicknamed “Dart,” the bot is designed to improve communication and efficiency while learning and working from home, with mere seconds of response time in natural language to approximately 10,000 students and faculty on both Slack and Dartmouth’s client services portal.
The collaboration with Aisera allows for accelerated diagnosis and resolution times, automated answers to common information and technology questions, and proactive user engagement through a conversational platform.
“At Dartmouth, we wanted our faculty and students to have immediate answers to their information and technology questions online, especially during COVID. Aisera helps us achieve our goals to innovate and deliver an AI-driven conversational service experience throughout our institution. Faculty, staff, and especially students are able to self-serve their technology information using language that makes sense to them. Now our service desk is free to provide real value to our clients by consulting with them and building relationships across our campus.” said Mitch Davis, Dartmouth’s Chief Information Officer.