Customer Service Training For Tech Collective
New England Institute of Technology (NEIT)
In this program through the Center for Technology and Industry, each attendee’s uniqueness is challenged in understanding what is customer service and the role they play. What are the customers’ expectations? The training sessions include the development of two-way communication that leads to a positive resolution, utilizing verbal, non-verbal and listening skills and using professionalism to create a positive image between the company and the customer. Communication via all types of platforms (in-person, phone, email, text, Zoom etc.) is addressed. The curriculum is designed to assist the attendees in better understanding their role and develop skills related to any customer interaction. The class explores the difference between effective and ineffective customer service skills using real world models followed by discussions on solutions that would work best for each scenario. Teamwork and problem-solving skills are developed. Additional focus on identifying and understanding both the company’s and the client’s culture is reviewed. Employer partners are members of Tech Collective, a non-profit tech collaborative located in Providence, RI. Tech Collective is Rhode Island’s foremost Information Technology Association. It is a hub that unites and promotes all of Rhode Island’s tech stakeholders, including students, K-12, professionals, higher education, government and industry. This professional development program was developed as a customized Customer Service Training for IT related business and industry; however, is not limited in scope to strictly IT. Attendees have come from telecommunications, banking, manufacturing and philanthropies to name a few.