Google IT Support Professional Certificate
The Google IT Support Professional Certificate, developed by Google and hosted on Coursera, is designed to help learners become ready for an entry-level job in IT support in three-to-six months. No experience is necessary. In this program, learners will engage with a dynamic mix of hands-on labs and other interactive assessments. It introduces learners to troubleshooting and customer service, networking, operating systems, system administration, and security — all the fundamentals of IT support that are critical for success in the workplace. Those who complete the program and are interested in pursuing advanced IT learning can earn up to 12 credits towards an online Bachelor’s Degree in Information Technology through Northeastern University’s College of Professional Studies. The Google IT Support Professional Certificate has also been integrated into 100 community colleges across the U.S., including schools in Massachusetts. The certificate secured a credit recommendation from the American Council on Education’s (ACE) ACE CREDIT®, whereby learners can earn a recommendation of 12 college credits for completing the program — the equivalent of four college courses at the associate degree level. Jobseekers who complete the Google IT Support Professional Certificate can opt in to share their information directly with top employers hiring for entry-level IT support jobs.